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web hosting

Reliable Windows web hosting since 2003

DotNetPark provides affordable Windows based Shared and Virtual Dedicated hosting solutions for both beginners and professionals. All of our plans include a 99.9% uptime guarantee and 24/7 support and a 30-day money back guarantee.
Our goal is to provide you the best hosting experience possible.

9 Years in Windows Web Hosting Business

Frequently Asked Questions

Control Panel

Dotnetpanel: How to create a website
DotNetPanel: How to create an FTP account
DotNetPanel: How to create a mailbox

What webmail software is installed?
What is my POP (POP3) and SMTP mail servers for Outlook or others?
I can't access my webmail (or control panel). Why?
I can't send e-mail. I see "The connection to the server has failed." error.
Mail Forwardings
Mailing Lists and Groups

Pre-sales questions

Do you have a sample site setup so I may test your control panel interface?
Do you have a money back guarantee?
Is MS SQL database included in "Compact" package?
I don't see a plan that fits my needs. Can you customize a web hosting plan for me?
Can I set up my web site before my domain is transferred?
Do you host foreign (international) domains?
How do I contact billing, sales, or support department?
Can I host multiple domains?
Does MS SQL database space come out of an account's regular disk space allocation?
Can I recover my website or database from your backups?

Databases

How to copy a MS SQL Server database from local to the server
Can I use MS SQL Enterprise Manager?
What is the path for my MS Access database?
Do you have a web-based MS SQL manager?
I can’t connect with Enterprise Manager (Query Analyzer).
How to restore a database.

Frontpage

I cannot publish with FrontPage. Why?
How to turn on FrontPage Extensions

Programming

Does DotNetPark web hosting support code-behind?
Sample connection string for mySQL database
ASP.NET and Indexing Service
MS SQL full-text indexing example
Where can I find information on the SQL Reporting Services?

Domains

What are DotnetPark.com domain name servers?
How do I transfer my domain name to your servers?
How can I enable SSL? Is there an extra cost?
How can I find out who my Domain Registrar is?

FTP

What is FTP?
Which folder do I upload my files to?

Sharepoint

Do you provide Windows SharePoint Services?
Whenever I try to add a user to my SharePoint portal it gives me the following error: "The user does not exist".

Dotnetnuke

I get "Could not access 'CDO.Message' object." error message.

Control Panel

DotNetPanel: How to create a website
1) Login to your Control Panel ( http://panel.dotnetpark.com ).
2) Select 'My Resources' -> 'Web Sites' menu item (Or click 'Web Sites' on the 'Home' page).
3) Click 'Create Web Site' button.
4) Click 'Add Domain' hyperlink next to the combo box (pull down menu).
5) Select 'New Domain' (Radio Button) and enter your domain name (without "www" prefix).
6) Click 'Add Domain' button, wait for a while ... , now choose 'ASP.NET Version:' (pull down menu). Then click 'Create web site' button.
7) You are done! Make sure to have your Name Servers (DNS settings) updated at Domain Registrar's
end. Please read 'How do I transfer my domain name to your servers?' article at
http://www.dotnetpark.com/web_hosting_faq.aspx
Additionally, you can add separate FTP Accounts and MailBoxes for the new WebSite.

Control Panel

DotNetPanel: How to create an FTP account
1) Login to your Control Panel ( http://panel.dotnetpark.com ).
2) Select 'My Resources' -> 'FTP Accounts' menu item (Or click 'FTP Accounts' on the 'Home' page).
3) Click 'Create FTP Account' button.
4) Type desired username and password. Re-type the password in "Confirm password:" field.
5) Define access rights to FTP account, turn on/off 'Read' and 'Write' access rights.
6) Click 'Save' button

Control Panel

DotNetPanel: How to create a mailbox
1) Login to your Control Panel ( http://panel.dotnetpark.com ).
2) Select 'My Resources' -> 'Mail' -> 'Accounts' menu item (Or click 'Mail Accounts' on the 'Home' page).
3) Click 'Create Mail Account' button.
4) Type desired address and select domain from the combo box (pull down menu). If your domain not exists,
you can add domain: click 'Add Domain' hyperlink next to the combo box. 5) Type desired password. Re-type the password in "Confirm password:" field.
6) Click 'Save' button
Also in the 'Mail Account Properties' page you can specify 'Reply to' address and 'Forward to' address.

What webmail software is installed?
MailEnable and SmarterMail

What is my POP (POP3) and SMTP mail servers for Outlook or others?
The POP3 and SMTP mail servers will be mail.yourdomain.com (replace 'yourdomain.com' with your
domain name). Your username is your complete email address.

And, please, turn on 'SMTP server requires authentication' option in Outlook and other mail clients.

Microsoft Outlook (and Outlook Express):
Pull down the Tools menu and click Accounts. Click on your E-mail account and click the Properties button.
Click on the Servers tab. Type the SMTP server name. Check the box that says..."My server requires authentication".

I can't access my webmail (or control panel). Why?
1. Please check your browser Privacy Settings:

Here are the steps to be followed.
- Open Internet Explorer >> Tools >> Internet Options
- Privacy >> Edit (Under the section - Websites)

And allow dotnetpark.com, dotnetsql.com and dnsdotnetpark.info sites.

2. The username for webmail is your full email address, with @ and your domain name.

I can't send e-mail. I see "The connection to the server has failed." error.
Please try to use SMTP port 2525 instead of 25. (Internet Service Providers block 25 port often.)
Also please read "What is my POP (POP3) and SMTP mail servers for Outlook or others?"

Mail Forwardings
DotNetPanel >> My Resources >> Mail >> Forwardings allows you to redirect your emails to any email
address. This options doesn't leave email messages on your Email Address and redirects it to Forwarded
email address.

DotNetPanel >> My Resources >> Mail >> Accounts allows you to create mailboxes on the server. You
have the option to forward your emails as well to any email address (Forward Mail to Address). However,
ticking the option 'Delete Message on Forward' checkbox is same as creating Mail Forwardings
(My Resources >> Mail>> Forwardings) .

Mailing Lists and Groups

How to Create Mailing List:
- Login to your Control Panel ( http://panel.dotnetpark.com)
- My Resources>>Lists>>Create Mailing List

The parameters required to be passed:

- E-Mail Address :
The email where list subscribers can email to subscribe.

- Subscribers Reply To:
Whether the Mailing Lists Subscribers can subscribe to Entire List/Sender or can post to moderator.

- Posting Mode:
Allows if anyone can post to list, only members or if the list is password protected.

- Posting Password:
If the List is password protected, the required password can be set here.

- Moderation is Enabled:
If the Mailing List is controlled by Moderator.

- Moderation is Enabled:
- Applicable if 'Moderation is Enabled'

Mailing List Members:
- Email address of the subscribers can be added or will be populated with subscriptions.

How to subscribe to a LIST:
- User should send an email message with the key word "subscribe".
- A confirmation will be received to be confirmed with confirmation code.
- Members can unsubscribe using the keyword "unsubscribe" in the subject of the email.

How a Password protected list works?
- Password protected lists forces subscribers to place a password in the subject.
- Password should appear at the start of the subject.
- It should be [: and :] delimiters.
- For example, [:EcU7:]Welcome to the list.
- Our Mailserver will remove '[:EcU7:]' from the subject automatically (if EcU7 is your maillist password).

Moderated List function:
- The message is sent to a moderated list, our mail server ensures if the sender's address is the same as moderator's.
- If it is same , the message will be forwarded to the members of the mailing list.
- If it is not same, the message will be sent to the moderator's address.
- The moderator has the option to edit the message and can forwardf the message to the List.

Difference between Groups and List:
- A group with the address GroupNameHere@YourDomainName.com could contain an array of other addresses. If anyone sends a message to the groups address, the message is automatically delivered to all the members of the group. People can only become a member of a group if the Mail Administrator adds them as a member.

In case of Mailing Lists, Moderator has the full control to publish to the list. Messages sent to the list by Moderator, will be distributed to members of the list.

Pre-sales Questions

Do you have a sample site setup so I may test your control panel interface?
We use DotNetPanel - industry leading control panel for Windows web hosting. This panel has been developed by our team to provide more control over web
hosting accounts for our customers.

You can try DotNetPanel demo now at the following location: http://panel.dotnetpark.com
Username: demo
Password: demo123

Pre-sales Questions

Do you have a money back guarantee?
Yes, we have a 30 day money-back guarantee for all accounts. You can cancel your account for any reason
within the first 30 days and we'll provide you with a full refund of the hosting fee

Pre-sales Questions

Is MS SQL database included in "Compact" package?
Yes! Even with the cheapest web hosting plan you can create SQL 2005 (or 2000 by your choice) database.
Our competitors offer it as a paid add-on while we offer it for FREE.

Pre-sales Questions

I don't see a plan that fits my needs. Can you customize a web hosting plan for me?
Yes! Just send an email to info@dotnetpark.com detailing your requirements and we'll set up a custom
plan for you.

Pre-sales Questions

Can I set up my web site before my domain is transferred?
Sure, as soon as you sign up with us your account is assigned a temporary URL (something like
http://www.dotnetpark.com/your-domain/ or http://yourdomain.com.dotnetpark.com/). You can use this URL
immediately to upload files to your account and view your web pages in a browser.

Pre-sales Questions

Do you host foreign (international) domains?
Sure, we host all types of domain names, including .INFO, .BIZ domains and domains using country code
extensions (.UK, .PT, .TW, .RU, .US etc.)

Pre-sales Questions

How do I contact billing, sales, or support department?
Please use support@dotnetpark.com, sales@dotnetpark.com, billing@dotnetpark.com.

Pre-sales Questions

Can I host multiple domains?
Yes! We allow up to 5 domains per account at no additional charges, you can point them to one location
(Domain Aliases) or separated locations.

Pre-sales Questions

Does MS SQL database space come out of an account's regular disk space allocation?
The MS SQL database space is shared with the 'website' and 'mail' disk space. I.e. with our "Roomy" plan
you have 3000 MB (3 GB) for html+aspx+gif+dll+SQL+mail... in total.

Pre-sales Questions

Can I recover my website or database from your backups?
We perform full system backups daily and keep the copies for 7-10 days. We save all databases and files of your website. We also perform mail backups weekly.
If necessary, we can look in our backups to retrieve your website files and databases, however we would charge some fees to perform the search and files
recovery.
Please note: We can't guarantee that the files that we recover are the most recent version of your website.
Good practice: A customer should maintain backups of his/her own website on his/her own computer.

How to copy a MS SQL Server database from local to the server
The easiest way is described in 'How to restore a database.' article

But you can also use the following way:
I.
You need SQL Server 2000 Personal Edition or higher (or Client Tools only) installed on your local computer.
(How to install client tools only: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/howtosql/ht_install_029l.asp )
You need to attach your existing database on local computer first. To do this, please, follow these steps:

1. Open MS SQL Enterprise Manager
2. Expand you "(local) (Windows NT)" node.
3. Right-click on "Databases" node and select All Tasks -> Attach Database... from context menu
4. Click "..." (elipsis) button and browse to your .mdb file. Click "OK".
5. Click "Verify" to be ensure in database integrity and click "OK".
6. Now your database is being attached and should appear under "Databases" node.

II. (How to copy databases between two SQL Server 2000 instances)
1. You need SQL Server 2000 Personal Edition or higher (or Client Tools only) installed on your local computer.
2. Open Enterprise Manager
3. Expand Microsoft SQL Servers node
4. Right-click on "SQL Server Group" node and from context menu select "New SQL Server Registration..."
5. In the "Server" field type type "198.87.82.72" (or other IP address of MS SQL server. Please contact our team if you do not know the IP), select "Use SQL
Server Authentication" for "Connection" group and provide your Login name and password. Click "OK".
6. Under "SQL Server Group" expand "198.87.82.72" node and select "Databases" one.
7. Find your database and right-click it. From context menu select "All Tasks -> Import Data...".
8. Specify "Server" and "Database" from which data will be copied. Click "Next" button.
9. Change destination settings if it is required. Click "Next" button.
10. Select "Copy object and data between SQL Server databases". Click "Next" button.
11. Change required settings if it is required. Click "Next" button.
12. Specify when copying operation will be performed. Click "Next" button.
13. Click "Finish" button to start copying process.
14. Click "Close" button.

MORE INFORMATION: http://support.microsoft.com/default.aspx?scid=kb;en-us;314546#11

Can I use MS SQL Enterprise Manager?
Yes!

What is the path for my MS Access database?
Path to your db-folder (for MS Access db's): C:\Domains\\db
F.e. C:\Domains\my-domain.net\db
P.S. Path to your web-folder: C:\Domains\\wwwroot

Do you have a web-based MS SQL manager?
Yes, we have.
You should use the following URL:
http://sql.YourSiteHere

I can’t connect with Enterprise Manager (Query Analyzer).
First of all you need to create a username and password for your MS SQL database:
DotNetPanel (Control Panel) -> My resources -> SQL Server -> Add New Database ... then My resources -> SQL Server -> Add New User
Then just use this username with the Enterprise Manager.
In case you are still having the problem:
1. Open the SQL Enterprise Manager, then Tools -> Options -> Advanced ... and set timeout = 120 seconds.
2. Is 'TCP/IP' protocol enabled in the SQL utilites settings? Do not use 'Named Pipes' protocol.
3. Be sure your proxy (or LAN router, or ISP) does not deny 1433 port connections.

How to restore a database.
1) Login to your Control Panel (http://panel.dotnetpark.com).
2) Click 'Manage' -> 'SQL Server' -> (pencil icon near your database).
3) Click 'Restore database'.
You can upload your database backup from your home computer here
or
you can restore from you home directory on the server

4) Select a file (.ZIP, .BAK, .MDF, .LDF files are allowed).
5) Click 'Restore'.

I cannot publish with FrontPage. Why?

1. Your FrontPage Extensions may not be turned on. Go to your control panel and enable FrontPage Extensions. Please read 'How to turn on FrontPage Extensions' article

2. Your domain may not be enabled at the server. For example, less than 24-48 hours passed after you changed nameservers settings of your domain. In this
case you can use the temporary URL that we assign you (like http://yourname.s50.dotnetpark.com).

3. You should use 'yourdomain.com_fp” username, not your control panel login, not 'yourdomain.com”. Your FrontPage password is the same as your control
panel password by default, but you can change it via the control panel ( http://panel.dotnetpark.com -> Manage -> Web Sites -> pencil ison near
yourdomain.com -> FrontPage Extensions -> ...), you can also verify your FP username there (for long domain names it might be 'yourdomain.c_fp' or
'yourdomain_fp7' etc.)

4. NT challenge/response authentication does not work through a proxy. Please check whether you are behind proxy. If Yes, then click pencil (icon) near
your website (DotNetPanel -> Manage -> Web Sites), under 'Security' section, uncheck 'Integrated Windows authentication' and check 'Basic Authentication'.

How to turn on FrontPage Extensions
1) Login to your Control Panel (http://panel.dotnetpark.com).
2) Click 'Manage' -> 'Web Sites' -> (Pencil icon near your domain).
3) At the bottom of the page, you will see the section 'FrontPage Extensions' with a username like 'yourdomain_fp'.
4) Enter your password, re-type the password to confirm.
5) Click 'Install'.

Programming

Does DotNetPark web hosting support code-behind?
Yes!

Programming

Sample connection string for mySQL database

"driver={MySQL};server=localhost;uid=your_mysql_user;pwd=password;database=my_db;"

Programming

ASP.NET and Indexing Service

HOW TO: Use an ASP.NET Application to Query an Indexing Service Catalog by Using Visual C# .NET
Please read http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q820983

Programming

MS SQL full-text indexing example

-- create full-text catalog
EXEC sp_fulltext_catalog 'YourCatalogName', 'Create'

-- add table to the catalog
EXEC sp_fulltext_table 'YourTableName', 'Create', 'YourCatalogName', 'TablePrimaryKey'

-- add 'YourTableName' columns to the index
EXEC sp_fulltext_column 'YourTableName', 'Column1', 'add'
EXEC sp_fulltext_column 'YourTableName', 'Column2', 'add'

-- start full reindexing
EXEC sp_fulltext_catalog 'YourCatalogName', 'start_full'

-- enable full-text tracking and populating
exec sp_fulltext_table YourTableName, 'start_change_tracking'
exec sp_fulltext_table YourTableName, 'start_background_updateindex'

Programming

Where can I find information on the SQL Reporting Services?

A note for our new customers: We do not offer SQL Reporting Services any more.

Start at http://www.microsoft.com/downloads/details.aspx?FamilyID=e03e1a26-ff8c-4f30-b68c-08c9b27c3d54&DisplayLang=en
Just great article:
http://www.eggheadcafe.com/articles/20040823.asp
Books Online:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/RSPORTAL/HTM/rs_gts_portal_3vqd.asp?frame=true

What are DotnetPark.com domain name servers?
We have several name servers (DNS servers), e.g. ns1.dotnetpark.com, ns10.dotnetsql.com etc.
You should contact support@dotnetpark.com for additional information, or read " hosting space has been created for..." email that we send to all our
customers.

How do I transfer my domain name to your servers?

It depends on your domain name registrar. You should have been given an username and password when your domain name was first registered. You will need to use this username and password in order to make any changes to your domain name information. Please go to the website of your registrar and update your domain record (this is generally accomplished in the registrar's "Modify Domain" or "Change DNS Info" section). The information that needs to be changed is called either "DNS Information" or "Nameserver information" depending on your registrar. You should specify DotNetPark's name servers there. (Please read 'What are DotnetPark.com domain name servers?' article )

Once you've updated and saved your information with your registrar, you're done! It generally takes between 12 and 48 hours for your records to be updated.

Remember that during this time you can upload your files to your account on our server using FTP and temporary URL so that your site will be immediately
viewable as soon as the domain transfer takes effect.
Please send an e-mail to support@dotnetpark.com if you have any problems or questions concerning your domain transfer.

DotNetPark does not have the authority to update your domain name's information. Only the domain owner has the authority to make such changes.

How can I enable SSL? Is there an extra cost?

You need to buy a SSL certificate, f.e. at www.freessl.com Then you have to buy static IP address (our price for IP is $15 setup fee + $4/month). We'll
install the certificate for free.

Note: Notify us when you'll be ready to purchase the certificate. We'll generate a CSR file for you. You can not buy the certificate without CSR file.

How can I find out who my Domain Registrar is?
We recommend to use Internic for .COM/.NET/.ORG/.INFO domain names, and Allwhois for other domains.

What is FTP?
FTP stands for File Transfer Protocol.
This is the preferred method of transferring data, images, HTML pages and scripts to your web server.
You can download a free ftp client at www.smartftp.com

Which folder do I upload my files to?

When using an FTP client to upload your files, you should upload your files to the folder named "wwwroot". You can create subdirectories under this folder if you wish. Files that you upload into the "wwwroot" folder can be viewed on the main level of your domain name. This means that if you upload a webpage called "MyCV.html" into the "wwwroot" folder, you can view it in a browser by typing http://www.yourdomain.com/MyCV.html into the address bar of a web browser.

Do you provide Windows SharePoint Services?

Yes, we provide Windows SharePoint Services for free.

Whenever I try to add a user to my SharePoint portal it gives me the following error: "The user does not exist".
The SharePoint uses Win2k3 users.
If DotNetPanel control panel is installed on your server (all new servers):
* Go to DotNetPanel - Manage - Users and Groups and create a Win2k3 user.
* Go to your SharePoint site, login in as administrator, go to Home - Site Settings - Manage Users - Add Users ...

I get "Could not access 'CDO.Message' object." error message.
1. Please use localhost SMTP server in DNN Host settings.

2. Please specify your valid email address in Host and Admin users' profiles. By default there is support@dotnetnuke.com, but it is a wrong value. Be sure
the email address is hosted on our server (do not use @yahoo.com, @hotmail.com etc.).

Copyright © 2003-2012 DotNetPark Ltd. All rights reserved

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